Terms of Service

1. Who can use the site

You need to be at least 13 years old to use this site, and at least 18 to place an order or start a subscription. If you’re under 18, you can use the site only with a parent or guardian’s involvement. By ordering, you confirm you’re old enough and that the payment method is yours to use.

We sell to addresses in the United States. We may refuse or cancel an order from anywhere else.

2. Your account

You can check out as a guest or create an account. If you create one, keep your password private and your details current. You’re responsible for activity under your account. Tell us at hello@drinkjetty.com if you think someone else has access to it.

We can suspend or close an account that’s being used to break these terms, abuse promotions, or resell our products without authorization.

3. Orders and acceptance

An order is an offer to buy. Nothing is binding on us until we send a shipping confirmation. Before that, we can cancel or reduce an order — for example if an item is out of stock, a price or description was wrong, or the order looks fraudulent or is unusually large for personal use. If we cancel after you’ve paid, we refund you in full.

Products are for personal consumption. Buying for resale, wholesale, or distribution requires a separate written agreement with us.

4. Pricing, taxes, and payment

Prices are in USD and can change without notice. Sales tax is calculated at checkout based on your shipping address. Duties or import fees on international shipments are yours to pay.

We accept the payment methods shown at checkout. Your card is charged when you place the order (or, for subscriptions, on each billing date). If a payment fails, we may retry it or cancel the order.

If a product is listed at an obviously wrong price, we can cancel the order and refund you, even after you receive a confirmation email.

5. Subscriptions and auto-renewal

Auto-renewal, in plain terms: a Jetty subscription bills automatically on a repeating schedule until you cancel. You pick the interval at checkout. We charge your saved payment method each time and email you a receipt.

You can skip a shipment, change the interval, swap flavors, or cancel any time from your account page or by emailing hello@drinkjetty.com. Changes need to be made at least 48 hours before your next billing date to affect that order; otherwise they apply to the one after.

Cancelling stops future charges. It doesn’t refund an order that has already been billed or shipped.

If the subscription price changes, we’ll tell you by email at least 30 days before the new price takes effect, and you can cancel before then.

6. Shipping and delivery

We ship from our third-party fulfillment partner’s warehouse in the United States. Orders usually leave the warehouse within 1–2 business days; delivery estimates shown at checkout are estimates, not guarantees.

Risk of loss passes to you when the carrier delivers to your address. If a package arrives damaged, or arrives in weather extreme enough to affect the product, contact us within 7 days with photos and we’ll make it right.

We aren’t responsible for delays caused by the carrier, weather, or an address you entered incorrectly. Packages returned to us as undeliverable are refunded less shipping.

7. Returns and refunds

Because these are food and beverage products, we can’t accept returns of opened items. If something arrives damaged, wrong, or defective, email hello@drinkjetty.com within 30 days of delivery with your order number and a photo, and we’ll replace it or refund it.

Unopened items in original condition can be returned within 30 days for a refund less shipping. Refunds go back to the original payment method and typically appear within 5–10 business days.

8. Promotions and gift cards

Discount codes are single-use per customer unless stated otherwise, can’t be combined, have no cash value, and expire on the date shown. We can void a code that’s been shared publicly or used in a way it wasn’t meant for.

Gift cards don’t expire, can’t be redeemed for cash except where state law requires it, and can’t be replaced if lost.

Giveaways and contests have their own rules published with each one. Those rules control if they conflict with anything here.

9. Product information and health

We work to keep ingredients, nutrition facts, and allergen information accurate, but the label on the product you receive is the authoritative source. Formulations and packaging change. Read the label before you drink it.

Jetty products are beverages, not medicine. Statements on this site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you’re pregnant, nursing, taking medication, or managing a health condition, talk to your doctor before using them.

10. Email and text messages

When you give us your email or mobile number, you’re agreeing to hear from us about your orders. Marketing messages are separate and need your explicit opt-in.

If you join our text program, you agree to receive recurring automated marketing texts at the number you gave us. Consent isn’t a condition of buying anything. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Message frequency varies.

You can unsubscribe from marketing email using the link at the bottom of any message. We’ll still send transactional messages about orders you’ve placed.

11. Our intellectual property

The Jetty name, logo, packaging design, photography, copy, and the site itself belong to us or our licensors, and are protected by copyright and trademark law. You can view and share the site for personal, non-commercial purposes. You can’t copy our content into your own product, use our marks in a way that suggests we endorse you, scrape the site, or use our images in advertising without written permission.

Press and retail partners: media assets and usage guidance are available at hello@drinkjetty.com.

12. Content you post

Reviews, photos, comments, and tagged social posts stay yours. By posting them — or by tagging us with #drinkjetty or a similar hashtag — you give us a worldwide, royalty-free, non-exclusive license to use, display, and adapt that content in our marketing, on our site, on packaging, and on our social channels, with credit where practical.

You confirm the content is yours, that anyone identifiable in it has agreed, and that it doesn’t infringe anyone’s rights. We can remove content for any reason, and we don’t endorse anything users post.

If you think content on our site infringes your copyright, send a notice with the details required under the DMCA to hello@drinkjetty.com.

13. Acceptable use

Don’t use the site to break the law, impersonate anyone, harass people, upload malware, probe or interfere with our systems, use bots or scrapers, buy at scale to resell, or copy the site to build a competing service.

14. Third-party links and services

The site links to and runs on third-party services — payment processors, shipping carriers, retailer store locators, social platforms. We don’t control them and aren’t responsible for their content or practices. Their terms apply when you use them.

15. Disclaimer of warranties

The site is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t promise the site will be uninterrupted, secure, or error-free, or that any information on it is complete or current.

Nothing here limits any warranty that applies to the physical product under applicable consumer protection law.

16. Limitation of liability

To the fullest extent the law allows, neither Jetty nor its officers, employees, or suppliers is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the site or our products.

Our total liability for any claim is capped at the greater of the amount you paid us in the 6 months before the claim, or $100.

Some jurisdictions don’t allow these limits, so they may not apply to you.

17. Indemnification

You agree to defend and indemnify Jetty against claims, damages, and reasonable legal fees arising from your misuse of the site, your breach of these terms, or content you post.

18. Disputes and arbitration

Let’s try to settle things directly first: email hello@drinkjetty.com with a description of the problem and what you want, and we’ll have 30 days to work it out with you.

If that doesn’t resolve it, any dispute will be settled by binding individual arbitration administered under its consumer rules, seated in Atlanta, Georgia. You and Jetty each waive the right to a jury trial and to participate in a class action. Either of us can still bring an individual claim in small claims court.

You can opt out of arbitration by emailing hello@drinkjetty.com within 30 days of first accepting these terms. Opting out doesn’t affect anything else here.

19. Governing law

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Where arbitration doesn’t apply, the courts in Fulton County, Georgia have exclusive jurisdiction.

20. Changes to these terms

We update these terms from time to time. The “last updated” date at the top tells you when. Material changes get notice by email or a banner on the site at least 14 days before they take effect. Continuing to use the site after that means you accept the new version.

21. General

These terms, plus any order confirmation and our Privacy Policy, are the whole agreement between us. If a court finds part of them unenforceable, the rest still stands. Our not enforcing something isn’t a waiver of our right to enforce it later. You can’t transfer your rights under these terms; we can transfer ours in a merger or sale of the business.

22. Contact